Vayusphere Managed IM Gateway
Safely Permit Public IM in your Enterprise Call Center
Traditional IT response to the indiscriminate use of public instant messaging (IM) inside the enterprise has been to ban its use, risking loss of a valuable real-time communication channel between employees and customers and partners. Vayusphere MiG provides enterprise IT and call center managers with a platform to permit controlled usage of public IM by employees by addressing the security and record-keeping needs of the enterprise.
Vayusphere MiG supports all major public IM networks including AOL Instant Messenger, MSN Messenger, and Yahoo! Messenger. MiG does not require a custom client and employees continue to use public IM vendor clients. Vayusphere MiG is the only enterprise managed IM Gateway simultaneously available on Solaris, Linux and Win 2000 servers. Vayusphere MiG works with existing enterprise firewalls and integrates with all popular corporate directories. MiG is packaged to deliver functionality out of the box and contains the following key modules:
· Control and Security Module: Control employee access to public IM and control who can use IM based on business need. Map anonymous public IM identities to known corporate identities by integrating with LDAP-compliant corporate directories. Block file transfers and selectively disable IM networks.
· Auditing and Archiving Module: Messages exchanged over public IM networks are stored in a relational database where they can be searched and archived to satisfy enterprise document retention and compliance policies. Real-time auditing filter can instantly warn users and supervisors when certain keywords are used.
· Reporting Module: Create usage and traffic reports to dynamically track IM usage in the enterprise, as well as drill down reports to view actual messages exchanged.
Promotional pricing starts at $995 and varies with number of enterprise users and modules selected. Vayusphere MiG is also available for OEM and private label use by other software and call center vendors.
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